Responsible Gambling

At Lex Casino, we believe that online gaming should be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling practices and ensuring that our players can engage with our platform in a safe and controlled manner. Gambling should always be viewed as a form of entertainment, not a means to generate income. We understand that for a small percentage of individuals, gambling can become problematic. Therefore, we provide a comprehensive suite of tools and resources designed to help you manage your play, identify potential issues, and seek support if needed. Our policies are developed in strict adherence to regulatory requirements and best practices within the online gaming industry, ensuring a secure and responsible environment for all Lex Casino members.

It is important to be aware of the signs that gambling may be becoming a problem. Recognising these indicators early can help you take appropriate action. Problem gambling is not just about losing money, it is about the impact gambling has on your life and the lives of those around you. Some common signs to look out for include:

• Spending more money or time on gambling than you can afford.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your work, studies, or personal relationships.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, irritable, or restless when not gambling.
• Lying to family or friends about the extent of your gambling.
• Neglecting responsibilities due to gambling.

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to utilise the tools available at Lex Casino and seek external support.

Maintaining control over your gambling habits is crucial for a positive experience. Lex Casino encourages all players to adopt a mindful approach to their gaming. Here are some practical tips to help you keep gambling fun and within your limits:

• Set a budget: Decide how much money you can realistically afford to lose before you start playing and stick to it. Never gamble with money intended for essential expenses.
• Set a time limit: Determine how long you will play for and adhere to that limit, regardless of whether you are winning or losing.
• Do not chase losses: Accept that losses are a part of gambling. Trying to win back lost money often leads to further losses.
• Do not gamble when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Balance gambling with other activities: Ensure gambling remains just one part of a balanced lifestyle, not the sole focus.
• Understand the games: Familiarise yourself with the rules and odds of the games you play.

By following these guidelines, you can help ensure your time at Lex Casino remains entertaining and responsible.

Lex Casino provides robust tools to help you manage your spending and betting activity proactively. You can set personal limits on your account at any time. These limits are designed to give you greater control over your gambling budget and prevent you from spending more than you intend. You can set the following types of limits:

• Deposit Limits: Restrict the amount of money you can deposit into your Lex Casino account over a specified period (daily, weekly, or monthly).
• Loss Limits: Control the maximum amount of money you can lose over a defined period (daily, weekly, or monthly). Once this limit is reached, you will be prevented from placing further bets until the period resets.
• Wager Limits: Limit the total amount of money you can wager over a specified period (daily, weekly, or monthly). This helps manage your overall betting volume.

You can adjust these limits through your account settings. Any request to increase or remove a limit will involve a waiting period before taking effect, in line with regulatory requirements, to allow for reflection. Decreasing a limit will take effect immediately.

If you feel you need a short break from gambling, Lex Casino offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period. This can be a useful tool if you are finding it difficult to stick to your limits, or if you simply want to step away from gaming for a while. During a Time-Out or Cool-Off period:

• You will not be able to log in to your Lex Casino account.
• You will not receive any promotional or marketing communications from us.
• Your account will automatically reactivate once the chosen period expires.

You can select a Time-Out period ranging from 24 hours to several weeks. This option is available in your account settings and can be activated instantly.

For individuals who feel they need a more significant break from gambling, Lex Casino offers a comprehensive Self-Exclusion program. Self-exclusion is a formal process that allows you to block access to your account for an extended period, typically ranging from six months to several years, or even permanently. When you self-exclude:

• Your Lex Casino account will be immediately closed, and you will be prevented from opening new accounts with us.
• Any remaining funds in your account will be returned to you, subject to our withdrawal policies.
• You will be removed from all marketing databases and will not receive any promotional materials.
• Access to your account will not be reinstated until the chosen self-exclusion period has fully elapsed, and only after you have formally requested reactivation and undergone a review process.

Self-exclusion is a serious commitment. We recommend considering this option carefully and seeking professional support if you are struggling with problem gambling. Our customer support team can guide you through the self-exclusion process and provide information on where to find further assistance.

Lex Casino is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ robust age verification procedures during the registration process, and we conduct ongoing checks to ensure compliance. Any account found to belong to a minor will be immediately closed, and any winnings forfeited. We urge parents and guardians to take precautions to prevent minors from accessing gambling websites. This includes:

• Keeping your Lex Casino login details confidential.
• Using parental control software to block access to gambling sites.
• Educating children about the risks associated with underage gambling.
• Monitoring internet usage on shared devices.

If you suspect a minor has accessed your account or is using our services, please contact our customer support team immediately.

To help you stay aware of the time you spend gambling, Lex Casino offers Reality Checks and Session Reminders. These features are designed to provide periodic notifications during your gaming sessions. A Reality Check will:

• Pop up at pre-set intervals, typically every 30 or 60 minutes, during your play.
• Display information such as the duration of your current session, your total winnings or losses during that session, and provide options to continue playing or log out.

This serves as a valuable prompt to reflect on your activity and make an informed decision about whether to continue playing. You can set your preferred Reality Check frequency in your account settings.

Understanding your gambling habits is the first step towards responsible play. Lex Casino encourages you to regularly take a self-assessment to evaluate your relationship with gambling. This simple questionnaire can help you identify if your gambling behaviour is becoming problematic. Consider the following questions honestly:

• Do you find yourself thinking about gambling frequently?
• Do you need to gamble with increasing amounts of money to get the same thrill?
• Have you tried to cut down on gambling but failed?
• Do you feel restless or irritable when you try to cut down or stop gambling?
• Do you gamble to escape problems or relieve feelings of anxiety or depression?
• Have you ever lied to family members or others about the extent of your gambling?
• Have you jeopardised or lost a significant relationship, job, or educational or career opportunity because of gambling?
• Have you relied on others to provide money to relieve a desperate financial situation caused by gambling?

If you answered yes to several of these questions, it may indicate a potential problem. We strongly recommend utilising the responsible gambling tools available at Lex Casino and seeking professional help. Your well-being is our priority.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)